Help for the Unfold Counter app for iPhone Duo.
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Email supportHow does the app know when my phone opens or closes?
Unfold Counter learns about every opening and closing from two automations in Apple's Shortcuts app. iOS doesn't let apps create automations for you, so you add them yourself. The guided setup in the app walks you through it, and you can reopen it any time from Settings › Setup guide.
How do I add the automations?
Import the two shortcuts, Unfold Counter Opened and Unfold Counter Closed, using the buttons in the app. Then in Shortcuts, open the Automation tab and tap +. Choose the iPhone trigger for Opened, add the action Run Shortcut and pick Unfold Counter Opened. Choose Run Immediately and turn off Notify When Run. Repeat for Closed with Unfold Counter Closed.
The app says “Setup incomplete.”
The banner stays until this iPhone has logged both an opening and a closing. Fold and unfold the phone once and reopen the app. If it stays, check that both automations exist and are turned on in Shortcuts.
The counts don't change when I open or close my phone.
Open Shortcuts › Automation and check that both automations exist and are turned on. Make sure each is set to Run Immediately, because an automation that asks for confirmation won't run on its own. Check that Opened runs Unfold Counter Opened and Closed runs Unfold Counter Closed. In the app, open Settings and look at the automation status card, which shows when the last opening and closing were received.
The widget shows 0 or doesn't update.
Open the app once, go back to the Home Screen and wait a few seconds. If it still shows 0, remove the widget and add it again. Widgets refresh on a schedule that iOS controls, so a small delay is normal.
The angle tile says “Unavailable.”
The hinge angle comes from the iPhone Duo's hinge sensor. On a phone without one, the tile can't show a reading. Everything else in the app works normally.
“vs Last Week” or Insights show nothing yet.
“vs Last Week” needs a week of data, and Insights unlock after 7 days of data. They fill in on their own as the app keeps counting.
Can I add the unfolds from before I started tracking?
Yes. Set a starting count once, either as an estimate from your purchase date and daily average, or as an exact total if you know it. It shows up on the Statistics screen as the “before tracking” part of your total since day one, and you can remove it later.
My counts disappeared.
Your history is stored on your iPhone and, if iCloud backup is on (Settings › iCloud backup), in your own iCloud. After reinstalling the app or moving to a new iPhone, sign in with the same Apple Account and open the app. Then add the two automations again from Settings › Setup guide. Without iCloud backup, deleting the app erases the data. Updating the app always keeps it.
I got a new iPhone. Restore or start fresh?
When you install on a new iPhone and the app finds an iCloud backup, it asks once: restore your history, or start fresh. Restoring brings your counts back. Starting fresh permanently deletes the iCloud backup and begins from zero, which is useful for a replacement Duo. It can't be undone and needs an internet connection.
iCloud backup says it is unavailable or paused.
Make sure you are signed in to iCloud in the iPhone Settings app and that iCloud Drive is allowed for Unfold Counter. If your iCloud storage is full, backup pauses and continues when there is space; the app keeps working either way. In the app, open Settings › iCloud backup and tap Back up now to retry.
How do I change the layout?
Use the Customize Layout button at the bottom of the Dashboard and Statistics screens to reorder, switch off and place cards. Unfolded landscape lets you choose left or right columns, and the half-open view lets you choose the top or bottom half. Reset to default layout restores everything, in every orientation.
How do I get a darker look?
In Settings, turn on True Black for a pure black background whenever the app is dark. It works with any palette. For widgets, press and hold the widget, tap Edit Widget and pick an appearance.
The app collects no data, and the optional iCloud backup lives only in your own iCloud. Read the full privacy policy.